Have you perhaps rushed through your order with us and made a small mistake? No problem, we can solve it together!
If, for example, you accidentally entered the wrong address or made a mistake when selecting the product, simply send us an email to info@levelonefashion.de. Wir and we will take care of adjusting your order accordingly as quickly as possible.

No need to panic! If you have forgotten to enter your promotional code when ordering, we can still help you.
Provided, of course, that your order is still within the promotional period. In this case, simply write us a quick e-mail to info@levelonefashion.de und and tell us your name, the order number and the forgotten promotional code. We will then take care of it immediately and help you further.

Our aim is for you to be completely satisfied with your purchase from us. So don't hesitate to get in touch with us if you have any questions or problems.

You will find a code on your voucher which you must enter in the field provided during the checkout process. As soon as you have entered the code, the discount will be automatically deducted from your order and you will see the new total amount. If there are any problems, please do not hesitate to contact us.

It can happen that your favorite item is not in stock. But don't worry, we have a solution for you!
Just use the "Notify me when back in stock" button on the product page. As soon as the item is available again, you will be notified automatically by e-mail. That way, you'll never miss the chance to get hold of your favorite product.
We work hard to keep our range up to date and offer unbeatable deals. However, if you have any further questions or concerns, please do not hesitate to contact us. We'll be happy to help you!
We look forward to you finding your new favorite piece with us soon.

If the size or the item itself does not meet your expectations, you can return it to us within 14 days of receiving the goods. Please send your return with sufficient postage to:

Levelone GmbH & Co. KG
Carl Bertelsmann Straße 21
33332 Gütersloh
Germany.

You can also find all details on the statutory right of withdrawal in the Withdrawal Policy..

Once we have received your return, we will refund your money within 4-7 working days. We want to make sure that you are completely satisfied with our service and that your return is as quick and easy as possible.

We hope that your order has arrived safely and that you are happy with your new favorite pieces. However, if you find that your order is incomplete, please do not hesitate to contact us immediately.
Just send us an e-mail to info@levelonefashion.de und and let us know which items are missing from your order. We will take care of it as quickly as possible and help you to solve the problem.

We are really sorry to hear that you have received an incorrect or faulty item from us. This is not the experience we had planned for you.
Please send us an e-mail to info@levelonefashion.de und and let us know which item you have received and which one you actually ordered. We will take care of it as quickly as possible and help you to solve the problem.

If you have placed an order with us and subsequently have second thoughts or change your mind, that's no problem. We want to make sure that you are completely satisfied with your purchase from us, which is why we naturally offer you the statutory right of withdrawal.
You can find all the information you need in our cancellation policy. There we explain exactly how you can make use of your right of withdrawal and what steps you need to take.
If you have any further questions on this topic or are unsure exactly what to do, please do not hesitate to contact us.

Please note that customs clearance fees may incur additional costs for returns. To avoid unexpected charges for you, we recommend that you clearly mark your return as a return and enclose any existing documents such as the invoice or order confirmation in the package.

The quickest way to reach us is by e-mail at info@levelonefashion.de. Wir We endeavor to answer your inquiry within 24 hours - sometimes even faster. However, if you have to wait a little longer for an answer, it's probably because we're busy with a lot of requests at the moment. In this case, please be patient and wait with your inquiries. After all, we want to give you a complete and helpful answer.

We are available from Monday to Friday to answer your questions and help you with your concerns. During this period, we are always available for you from 09:00 to 16:00. Please note, however, that we recharge our batteries at the weekends and give ourselves a little break. We are therefore closed on Saturdays and Sundays. But don't worry, we'll be back for you on Monday!

We want to offer our customers the best possible service and are therefore proud to send our shipments throughout Europe. No matter where you are in Europe, we will ensure that your parcel arrives safely and quickly.

To ensure that you always know exactly where your parcel is and when it will arrive, we send all our shipments insured and with tracking. We work closely with our partner DHL, who ensures fast and reliable delivery. So you can sit back and relax while we make sure your parcel arrives safely and quickly.

Of course! We want you to know where your parcel is at all times. This is why you will receive an e-mail from us with all the relevant shipment details after dispatch. This way, you always have an overview and can track exactly when your parcel arrives.

The delivery time is usually between 1-3 working days. This means that you will soon be able to unpack your new treasures. However, we would like to remind you that some items may take a little longer. It is therefore important that you always keep an eye on the delivery times of the individual products.