Did you perhaps place your order with us a little too hastily and make a small mistake? No problem, we can sort it out together!
For example, if you accidentally entered the wrong address or made a mistake when selecting the product, simply send us an email to info@levelonefashion.de. Wir We will then take care of adjusting your order accordingly as quickly as possible.

Your voucher contains a code that you need to enter in the designated field during the checkout process. Once you've entered the code, the discount will be automatically deducted from your order, and you'll see the new total amount. If you encounter any problems, please don't hesitate to contact us.

It can happen that your favorite item is currently out of stock. But don't worry, we have a solution for you!
Simply use the "Notify me when back in stock!" button on the product page. As soon as the item is available again, you will be automatically notified by email. This way, you'll never miss a chance to snag your desired product.
We work hard to keep our product range up-to-date and offer unbeatable deals. However, if you have any further questions or concerns, please don't hesitate to contact us. We're happy to help!
We look forward to you finding your new favorite item with us soon.

If the size or the item itself does not meet your expectations, you can return it to us within 14 days of receiving it. Please send your return with sufficient postage to:

Levelone GmbH & Co. KG
Platanenweg 2-4
33335 Gütersloh
Germany.

You can find all the details about your statutory right of withdrawal in the Cancellation policy..

Once we receive your return, we will refund your money within 4-7 business days. We want to ensure you are completely satisfied with our service and that your return process is as quick and easy as possible.

We hope your order arrived safely and that you're happy with your new favorite items. However, if you find that your order is incomplete, please don't hesitate to contact us immediately.
Simply send us an email to info@levelonefashion.de und Please let us know which items are missing from your order. We will take care of it as soon as possible and help you resolve the issue.

We are truly sorry to hear that you received the wrong or a faulty item from us. This is not the experience we had planned for you.
Please send us an email to info@levelonefashion.de und Please tell us which item you received and which one you actually ordered. We will take care of it as quickly as possible and help you resolve the issue.

If you've placed an order with us and later have second thoughts or change your mind, that's no problem. We want to ensure you're completely satisfied with your purchase, and therefore we naturally offer you the legally required right of withdrawal.
All the information you need can be found in our cancellation policy. There we explain exactly how you can exercise your right of cancellation and what steps you need to take.
If you have any further questions on this topic or are unsure what exactly to do, please do not hesitate to contact us.

Please note that customs clearance fees may apply to returns, incurring additional costs. To avoid unexpected charges, we recommend clearly marking your return as such and including any relevant documents, such as the invoice or order confirmation, in the package.

The quickest way to reach us is by email at info@levelonefashion.de. Wir We strive to answer your inquiry within 24 hours – sometimes even faster. However, if you have to wait a little longer for a response, it's probably because we're currently dealing with a high volume of inquiries. In this case, please be patient and refrain from asking follow-up questions. We want to give you a complete and helpful answer.

We are happy to assist you from Monday to Friday to answer your questions and help with any concerns. During this time, we are available from 9:00 AM to 4:00 PM. Please note, however, that we recharge our batteries and take a short break on weekends. Therefore, we are closed on Saturdays and Sundays. But don't worry, we'll be back for you on Monday!

We want to offer our customers the best possible service and are therefore proud to ship our packages throughout Europe. No matter where you are in Europe, we ensure that your package arrives safely and quickly.

To ensure you always know exactly where your package is and when it will arrive, we ship all our packages insured and with tracking. We work closely with our partner DHL, who guarantees fast and reliable delivery. So you can relax while we make sure your package arrives safely and quickly.

Of course! We want you to always know where your package is. That's why you'll receive an email from us after shipment with all the relevant tracking information. This way, you always have an overview and can track exactly when your package will arrive.

Delivery typically takes between 1 and 3 business days. This means you can unpack your new treasures very soon. However, we would like to remind you that some items may take a little longer. Therefore, it is important that you always keep an eye on the delivery times of individual products.

You can find all the information here: Shipping costs

We want to make shopping with us as pleasant and easy as possible. That's why we offer various payment options, so you can choose the one that suits you best. You can pay with PayPal, credit card, Shop Pay, Google Pay, or Apple Pay. No matter which option you choose, you can rest assured that your data is protected and everything runs smoothly. If you prefer to pay by bank transfer, that's also possible. Simply enter the relevant details during the checkout process. As you can see, you're spoiled for choice. Just select the payment method that suits you best and look forward to your new treasures! Best regards and happy shopping!