1. Kaufe deinen Gutschein in unserem Onlineshop nach deiner Wahl
   
   
2.  Nach Bezahlung erhältst du eine E-Mail von uns, mit deinem persönlichen Gutscheincode (Bitte schaue auch in deinem Spam-Ordner nach)
   
   
3. Du hast die Möglichkeit diesen auszudrucken, auf Wunsch versenden wir an dich unsere Gutscheinkarte. Schreibe uns dafür einfach eine Mail unter info@levelonefashion.de
   
   
4.  Auf der Gutscheinkarte für deine Liebsten, trägst du dann deinen persönlichen Code ein
   
   
5. Dieser wird dann von deinen Liebsten verwendet beim Checkout an der Kasse bei uns im Onlineshop

How do I proceed with a return?

If the size or the item itself does not meet your expectations, you can return it to us within 14 days of receiving the goods. The costs of the return shipment must be borne by the buyer. Please send your return with sufficient postage to:

Levelone GmbH & Co. KG
Carl Bertelsmann Straße 21
33332 Gütersloh
Germany

When will my money be refunded?

After receipt of your return, the money will be refunded after 4-7 working days

How do I cancel my purchase contract?

You can find all information on the statutory right of withdrawal on the page Right of withdrawal.

My order is incomplete, what do I need to do?

If your order is incomplete, please contact us by e-mail at info@levelonefashion.de so that we can help you as quickly as possible.

I have received an incorrect or damaged item, how do I proceed?

If you have received an incorrect or damaged item, please contact us by email at info@levelonefashion.de so that we can help you as quickly as possible.

How can I pay for my order?
You can pay via Paypal, Google Pay, Apple Pay, credit card, instant bank transfer via KLARNA or prepayment via bank transfer.

What are the shipping costs and how long is the delivery time?
You can find all information about our shipping costs and delivery time under the link Payment and shipping

How will my shipment be sent?
We ship all packages with DHL. 

How can I track my shipment?
You will receive an e-mail with the necessary shipment information after shipping. This means you can easily check where your parcel is currently located.

How do I change or cancel my order?
Have you made a mistake with your order, entered the wrong address or selected the wrong item? No problem! Please let us know as soon as possible by
email to the address info@levelonefashion.de mit. We will do our best to make the desired adjustments. Please understand that changes are no longer possible after dispatch.

How do I use discount or voucher codes?
This is very simple. Enter the code in the "discount code" field when completing the order at checkout. Your discount or voucher amount will then be automatically deducted from the total price.